Community managers are the lynchpins that keep HOAs operating efficiently. They perform a huge range of tasks to ensure residents are happy and the HOA Board meets its onerous obligations.
But what are the essential skills needed to be a top community manager? When hiring one of these professionals, you'll want to know what they bring to the table and how they will help improve your HOA.
Although they have many capabilities, we're going to look at five of the most important skills required for this crucial role.
Read on to find out the key skills for community managers.
1. Talent for Organization
The cornerstone of successful community management is being organized. Whether residents are requesting maintenance for issues such as a burst water pipe, or homeowners would like the communal areas tidied, there's always something to do.
Being able to multi-task is key, and this takes attention to detail and an organized mind.
2. Community Managers Have Exceptional Communication Skills
You need a team when running an HOA, and communication is vital for effective community leadership. A community manager needs to listen carefully, and then explain what actions need to be taken, often both verbally and in written formats such as email.
By being clear and concise, these professionals can ensure everyone knows their responsibilities.
3. Flair for Motivation
Morale can drop in any organization, but a community manager will spot this and raise spirits. For example, they could use community engagement strategies such as bringing people together for a movie night or having an impromptu gathering.
They will also discuss issues with their team and look for solutions to raise the mood and bring it back to its usual high level.
4. Tech Skills
Being tech-savvy is one of the more modern skills for community managers. Many homeowners now like to use online platforms for tasks such as paying fees or reporting issues, and they expect communication through digital means rather than picking up the phone.
A community manager needs to utilize the right platforms to enhance the homeowner experience and make their lives easier. This can also reduce costs and make your HOA more efficient.
5. Forward Planning
One of the most critical community management tips is to always be planning ahead. Homeowners' expectations will only increase, and you need to make sure you have the resources to meet and exceed their needs.
This could mean meeting with contractors to find out how much it will cost to install new amenities. Or it might entail explaining how you plan to spend HOA fees with homeowners to maintain a high quality of life in the community.
By thinking ahead, you can prepare for many foreseeable problems rather than waiting until they cause you stress.
Contact a PMI Prince William Professional Community Manager
Running an HOA is hard work, and there can be a constant stream of issues that need to be dealt with to keep homeowners satisfied. This is why community managers perform such important jobs.
At PMI Prince William, we provide professional community and association management services. Locally owned and operated, we're always here to help keep your HOA running smoothly, creating a terrific living space for your community.
Contact PMI Prince William today to discuss your HOA management needs.
